Terms and Conditions

Terms and Conditions

  1. DEFINITIONS AND TERMS

Vanelli Group – is the commercial name of  Vanelli srl., legal person of Romanian nationality, having its registered office in Romania, Str. Henri Coanda Nr. 28 Letcani, jud.Iași, , with the order number in the Trade Register J1993001282223, unique tax registration code 4104675, bank account Unicredit bank RO52BACX0000001557822000.

Seller – Vanelli srl.

Buyer – any natural / legal person or legal entity that makes an account on the website www.vanelli.co and places an order.

Client – any natural / legal person having or obtaining access to the CONTENTS, by any means of communication provided by the Vanelli Group (electronic, telephone, etc.) or on the basis of an existing use agreement between the Vanelli Group and the latter and requiring the creation and use of an account.

User – any natural / legal person registered on the website, who, by completing the account creation process, has agreed to the specific terms of the website in the Terms and Conditions section.

Account – the section of the website consisting of an email address and a password allowing the buyer to transmit the order and containing information about the customer / buyer and the buyer’s history on the website (orders, tax invoices, etc.).

Favorites – section of the account that allows the buyer / user to create product lists and share them on Facebook.

List – Favorite website where the buyer / User can add goods that he considers to be preferred and which he can then add to the shopping cart (“basket”). The lists may be:

  • Public: any customer / buyer / user can view the buyer / user list if it has distributed it on social networks (Facebook, Twitter and Google +). The lists are public and the buyer / user is able to set them as private at any time, directly from his account, the preferred section.
  • Private: they can only be viewed by the account holder. The buyer / user has the possibility to set them as public at any time, directly from his account, the Favorite section.

Website – the field www.vanelli.co and its sub-domains.

Command – an electronic document which intervenes as a form of communication between the seller and the buyer, whereby the buyer sends the seller through the website his intention to purchase goods and services on the website.

Goods and Services – any product or service, including the documents and services mentioned in the order, to be supplied by the seller to the buyer as a result of the contract concluded.

Campaign – the action to expose for commercial purposes a finite number of goods and / or services with a limited and predefined stock, for a limited period of time, established by the seller.

Contract – represents the distance contract between the seller and the buyer without the simultaneous physical presence of the seller and the buyer.

Content

  • all information on the website that can be visited, viewed or otherwise accessed using electronic equipment;
  • the content of any e-mail sent to buyers by the seller by electronic means and / or any other means of communication available;
  • any information communicated by any means by an employee / collaborator of the seller, buyer, according to contact information, whether or not specified by the seller;
  • information relating to goods and / or services and / or charges charged by the seller in a given period;
  • information relating to the goods and / or services and / or charges charged by a third party with which the seller has concluded partnership contracts within a given period;
  • data relating to the seller, or other inside data thereof;

Review – a written assessment by the holder or beneficiary of a product or service, drawn up on the basis of his personal experience and ability to make qualitative comments and to say whether or not the product or service complies with the specifications specified by the manufacturer.

Rating – way of expressing the satisfaction of a user / customer / buyer dream-a-vis a product. The rating is expressed as stars, each product can receive a score from one star to five stars. This degree of satisfaction will always be associated with the user / customer / purchaser’s review of a product or service.

Comment – appreciation or observation for critical purposes on the side of a review or other comment.

Question – the address formula to other users / customers / buyers or to the seller in order to obtain information about the products or services on that page.

Response – written information which is transmitted to the user / customer / buyer who has asked a question on the website on the page of a particular product. The answer is an explanation provided by the seller or by a user / customer / buyer to another user / customer / buyer or in a discussion.

Document – the present Terms and Conditions.

Newsletter – means of regular information, exclusively electronic, i.e. electronic mail (e-mail, SMS) on goods and services and / or promotions carried out by the seller during a given period, without any undertaking by the seller in relation to the information contained therein.

Transaction – the receipt or reimbursement of an amount resulting from the sale of a good and / or service by Vanelli Group to the purchaser, regardless of the manner of delivery.

Specifications – all specifications and / or descriptions of goods and services as specified in their description.

  1. CONTRACTUAL DOCUMENTS

2.1. By registering an order on the website, the buyer agrees with the form of communication (telephone or email) by which the seller carries out his commercial operations.

2.2. The notification received by the buyer, after the order has been made, is information and does not represent the acceptance of the order. This notification shall be made electronically (e-mail) or by telephone.

2.3. For justified reasons, the seller reserves the right to modify the quantity of goods and / or services in the order. If it changes the quantity of goods and / or services in the order, it shall notify the buyer at the e-mail address or at the telephone number available to the seller when making the order and return the amount paid.

2.4. The contract shall be deemed to have been concluded between the seller and the buyer at the time of receipt by the buyer of the order by electronic mail and / or SMS.

2.5. The document and information provided by the seller on the website will be the basis of the contract, in addition to being the certificate of conformity issued by the seller or a supplier thereof for the purchased goods.

  1. ONLINE SALE POLICY

3.1. Access to order is allowed to any customer / buyer. For justified reasons, Vanelli Group reserves the right to restrict the customer / buyer’s access to an order and / or some of the accepted payment arrangements if it considers that on the basis of the client / buyer’s conduct or activity on the website, its actions could in any way harm Vanelli Group. In any of these cases, the customer / buyer may address the Marketing and Customer Relations Department of Vanelli Group to be informed of the reasons for the above measures. Only customers who are veterinarians can order medicines online. When the order includes products in the category “Medications,” the customer will receive the confirmation of the order by e-mail only after sending the free practice authorisation by e-mail to contact@vanellivet.ro with the indication: for online order # 1000, which will not otherwise be processed.

3.2. Communication with the seller can be made through direct interaction with the seller or through the addresses mentioned in the contact section of the website. The seller is free to manage the information received without having to justify it.

3.3. Vanelli Group may publish information on goods and / or services and / or promotions by it or any third party with whom Vanelli Group has concluded partnership contracts within a certain period of time and within the limits of the stock available.

3.4. All charges related to goods and / or services presented on the website are expressed in lei (RON) and include T.V.A.

3.5. All information used on the website to describe the goods and / or services available on the website (static / dynamic images / multimedia presentations / etc.) is not a a contractual obligation on the part of the seller, which shall be used exclusively as a presentation.

3.6. 7 (seven) days after the purchase of a good / service, the buyer will be required to enter a review of the purchased good or service. The request will be sent to the email address entered by the buyer in the account. In this way, the buyer helps to inform other possible users / customers / buyers on the website and is actively involved in the development of new services and in the fullest detail of the characteristics of the goods.

  1. CESIONATION AND SUBCONTRACTION

The seller may divest and / or subcontract a third party for services related to order honoring, with the buyer’s information, and its consent is not required. The seller will always be responsible to the buyer for all contractual obligations.

  1. THE RIGHT OF INTELECTUAL AND INDUSTRIAL HOUSEHOOD

5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and / or multimedia content presented on the website, is the exclusive property of the Vanelli Group, being reserved for all rights obtained in this respect directly or indirectly (through usage and / or publication licences).

5.2. The customer / purchaser shall not be allowed to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, display, include any content in any context other than the original one intended by Vanelli Group, include any content outside the website, remove marks that signify Vanelli Group’s copyright on the content, as well as participation in the transfer, sale, distribution of materials made by reproduction, modification or display of the content, than with the express written consent of Vanelli Group.

5.3. Any content to which the customer / purchaser has and / or has access by any means shall be covered by the document, if the content is not accompanied by a specific and valid usage agreement between Vanelli Animal Health and this one, and without any implicit or express guarantee from Vanelli Animal Health relating to that content.

5.4. The customer / buyer may copy, transfer and / or use content only for personal or non-commercial purposes, unless they conflict with the provisions of the document.

5.5. If Vanelli Group grants the customer / buyer the right to use in the form described in a separate usage agreement a given content, to which the customer / buyer has or obtain access to, or access to, this agreement, this right extends only to that or those contents defined in the agreement, only for the period of its existence or those contents on the website or the period defined in the agreement, in accordance with the defined conditions, where they exist and do not constitute a contractual commitment by Vanelli Group to that customer / buyer or any other third party having / obtaining access to that transferred content, by any means, and which may be or be prejudiced in any way by such content, during or after the expiry of the agreement.

5.6. No content transmitted to the customer or buyer, by any means of communication (electronic, telephone, etc.) or acquired by the customer through access, visitation and / or visualization, no constitutes a contractual obligation by Vanelli Animal Health and / or employee / prepubescent Vanelli Animal Health who has brokered the transfer of content, if any, to that content.

5.7 Any use of content for purposes other than those expressly permitted by this document or by the accompanying use agreement, if any, shall be prohibited.

  1. COMMAND

6.1. The customer / buyer may make orders on the website, by adding the goods and / or services desired in the shopping cart, to complete the order by making the payment by one of the express means indicated. Once added to the shopping cart, a good and / or service is available for purchase insofar as there is stock available for it. The addition of a good / service to the shopping cart, in the absence of completion of the order, does not entail the recording of an order, i.e. the automatic reservation of the good / service.

6.2. By completing the order, the buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the order.

6.3. By completing the order, the buyer shall consent that the seller may contact him, by any means available / agreed by the seller, in any situation where it is necessary to contact the buyer.

6.4. The seller may cancel the order made by the buyer, following a prior notification to the buyer, without any subsequent obligation of either party to the other or without any party being able to claim the other interest damage in the following cases:

6.4.1 The data provided by the Client / buyer on the website are incomplete and / or incorrect (e.g. lack of veterinary free practice attestation for veterinary medicines orders).

6.5. If the customer / buyer requests withdrawal from the contract within the legal period of withdrawal from the contract, he must also return any gifts that have accompanied the product. If the order is paid, the seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the seller informs the buyer of his decision to withdraw from the contract. The amount will be returned as follows:

6.5.1. For orders paid with Payment Order (OP) / Refund / Bank Card > by bank transfer, less the cost of possible transportation.

6.6. The seller will be able to postpone the repayment of the amount until the goods sold are received or until the receipt of proof that they have been dispatched, unless he has offered to recover the goods himself (the most recent date will be taken).

6.7. If a good and / or service ordered by the buyer cannot be delivered by the seller, the seller shall inform the customer / buyer of this fact and return to the buyer’s account the consideration of the good and / or service within a maximum of 7 (seven) days from the date on which the seller became aware of this fact or from the date on which the buyer expressly expressed his intention to terminate the Contract.

  1. GOODS / SERVICES FOR WHICH WITHDRAWAL RIGHT IS NOT PROVIDED

7.1. The following are exempted from the right of withdrawal from the contract:

7.1.1. Service contracts, after the complete provision of services, if the performance started with the prior express consent of the buyer and after he confirmed that he had become aware that he would lose his right to withdrawal after the seller had completed the contract;

7.1.2. The supply of goods and / or services the price of which depends on fluctuations in the financial market that the seller cannot control during the withdrawal period;

7.1.3. Supply of goods that are likely to deteriorate or expire rapidly;

7.1.4. Providing sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the buyer;

7.1.5. Supply of goods which are, after delivery, inseparably mixed with other items according to their nature.

  1. Confidentiality

8.1. Information of any kind provided by the buyer / customer to the seller will remain the seller’s property.

8.2. No public statement, promotion, press release or any other manner of disclosure to third parties shall be made by the buyer / customer regarding the order / contract without the prior written consent of the seller.

8.3. By transmitting information or material through this website, give the seller unrestricted and irrevocable access to it, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the seller can freely use these ideas, concepts, knowledge-hors or techniques that you sent us through the website for his own benefit. Vanelli Group will not be subject to confidentiality obligations for the information sent unless the legislation in force provides otherwise.

8.4. By entering into the Vanelli Group database, the customer / purchaser offers his express consent, within the limits of the legislation in force, to be contacted by third parties, partners of the Vanelli Group: marketing service providers, other service providers; state, government agencies, when specific legislation provides for this; other companies with whom Vanelli Group can develop common market supply programmes for goods and / or services, etc.

  1. Publicity

9.1. Vanelli Group newsletters are transmitted through specialized and agreed partners of the Vanelli Group. This ensures the confidentiality and security of information.

9.2. The client will always have the opportunity to agree on the receipt of newsletters by subscribing to the website section dedicated to this purpose. The option of the agreement issued by the Client may be amended at any time by contacting the Vanelli Group in this respect.

9.3. Abandoning the reception of newsletters by the customer or buyer can be done at any time using the special intended link within any newsletter.

9.4. Giving up on receiving newsletters does not imply giving up on the acceptance given for this document.

  1. INVOICING – PAYMENT

10.1. The prices of goods and services displayed on the website www.vanelli.co include T.V.A. according to the legislation in force.

10.2. The price, payment mode and payment term are specified in each order. The seller will issue to the buyer an invoice for the goods and services delivered, the buyer’s obligation being to provide all the information necessary for the invoice to be issued under the legislation in force.

10.3. The seller shall forward to the buyer the invoice related to the order containing goods and / or services sold by Vanelli Group, as well as for any other payment related to the order, exclusively in electronic form, by adding the invoice to the buyer’s account or by electronic mail, to the email address mentioned by the buyer to his account.

10.4. For a correct communication of the invoice related to the order, the buyer shall be required to update, whenever appropriate, the data in his account and to access the information and documents related to each existing order in the account.

10.5. With this way of communicating the buyer, by accessing his account, will hold a record of the invoices issued by Vanelli Group, being able to save them and archive them in turn at any time and in any way that he wishes.

10.6. By sending the order, the buyer shall agree to receive the invoices in electronic form by adding them by Vanelli Group to the account or via electronic mail at the e-mail address mentioned in his account.

10.7. If this information is unavailable for more than 48 (forty-eight) hours in the account, please refer us to this aspect by e-mail address: contact @ vanellivet.ro

10.8. For security reasons of customer / user / buyer transactions, disclosure of the account access password is not allowed and it is recommended to use a password containing at least five characters, including large letters, small letters, numbers and special characters.

  1. DELIVERY OF GOODS

11.1. The seller undertakes to deliver the goods in door-to-door delivery system to the buyer according to the client’s option.

11.2. The seller shall ensure the proper packaging of the goods and shall ensure the transmission of the accompanying documents.

11.3. The seller will deliver the goods and services only on Romanian territory.

  1. GUARANTS

12.1. All goods sold by Vanelli Group shall be subject to guarantee conditions in accordance with the laws in force and commercial policies of manufacturers. The goods are new in the original packaging and come from sources approved by each manufacturer.

12.2. In the case of goods sold and delivered by the Vanelli Group, certificates of conformity shall be issued directly by the manufacturer.

  1. TRANSFER OF GOODS OWNERSHIP

The ownership of the goods will be transferred upon delivery after payment from the buyer to the location indicated in the order (meaning by delivery – the receipt of the transport document provided by the courier or the receipt of the receipt on the tax invoice in the case of deliveries made by the seller’s staff).

  1. RESPONSIBILITY

The seller may not be responsible for any damage that the buyer or any third party may suffer as a result of the seller fulfilling any of his obligations under the order and for any damage resulting from the use of goods and services after delivery and in particular for the loss thereof. By creating and using the account, the customer / user / buyer assumes responsibility for maintaining the confidentiality of the account data (email and password) and for managing the access of the account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through its account. By creating the account and / or using the content and / or placing the orders, the customer / user / buyer expressly and unequivocally accepts the Terms and Conditions of the Website in the last updated version, which is communicated within the website, existing on the date of creation of the account and / or use of the content and / or on the date of placing the order. After the creation of the account the use of content is equivalent to accepting the changes made to the Terms and Conditions of the Website and / or the updated versions of the Terms and Conditions of the Website. The terms and conditions of the website can be changed at any time by Vanelli Group, which are opposable to customers / users / buyers from the date of display on the website. Acceptance of the Terms and Conditions of the Website shall be confirmed by entering the information into the appropriate account on the website and / or by sending the order.

  1. ENTRY OF REVIEWS AND COMMENTS

The entry of reviews and comments can be made, by users / customers / buyers, in the sections “Comments” and “Reviews.” The information entered may be both positive and negative, and will refer to the characteristics and use of a product or service. When registering a particular review / comment on the website, users / customers / buyers shall grant the seller a non-exclusive, perpetual, irrevocable, unlimited territorial licence, and shall entitle the seller to use, reproduce, modify, adapt, publish, translate, distribute and display this content. Each user / customer / buyer, at the time of entry of Review / Comment in the above sections, undertakes to comply with the following rules:

  • make reference only to the characteristics and / or use of a particular product or service, avoiding information on matters that may change (price or promotional offers) or information related to the conduct of the order;
  • use only Romanian. Words or expressions which, although not considered Romanian, are also allowed to be widely used in all environments related to the domain (e.g. mouse, notebook, plugin & play);
  • use appropriate non-offensive language without terms that may offend or affect any other user / customer / buyer;
  • ensure that the content entered on the website is correctly framed as follows: any reviews will be included in the “Reviews” section;
  • ensure that the information introduced by them is realistic, fair, non-misleading and in accordance with applicable laws, thus respecting the rights of other parties, copyright, trademark, licence or other property, advertising or privacy;
  • use this facility only to communicate or obtain further details on a particular product or service on the website, without referring to other firms promoting the sale and purchase of products or services;
  • provide or request, in no way or to any extent, personal data (contact details, information about the delivery or home address, telephone numbers, email addresses, names and / or surnames, etc.) or any other information that may lead to the disclosure of such personal data;
  • do not enter information and / or details about URLs (links) from other commercial websites carrying out the same business as the seller;
  • do not attempt to defraud services provided by the seller or to register reviews / comments containing advertising material;
  • do not use the review / comment as a means of communication with the seller, the contact details of the seller entered on the website will be used.

In addition to a realistic and critical assessment, when registering a review, the user / customer / buyer will also add a rating relevant to the related product or service. Reviews, together with their ratings, will influence the general rating of the product or service, which appears between brackets on their page. Thus, a review with a high rating leads to an increase in general rating and a review with a low rating leads to a decrease in general rating.

Users / customers / buyers who register reviews to which they attach photo or video files will follow the following rules:

  • the uploaded files will contain images and / or videos that refer to the product or service for which the review is written, ensuring that the uploaded files comply with copyright;
  • uploaded files shall not contain violence, adult content, licensed language or other content that offends a person / group based on race or ethnic origin, religion, disability, sex, age, veteran status, sexual or political orientation;
  • uploaded files shall not contain information related to other persons;
  • The uploaded files will not contain URLs or watermarks to websites that carry out the same commercial activity as the seller.

When a review / comment is reported by a user / client / buyer as having an inadequate content from a strictly subjective perspective, this content is carefully examined by the seller to determine whether it violates the Terms and Conditions of the Website. The texts, photos or videos entered are deleted from the website only after they are examined by the seller.

If the seller finds infringement of the Terms and Conditions repeatedly, he reserves the right to suspend the possibility of the user / customer / buyer to register reviews / comments in the sections “Comments’ and” Reviews’.

  1. PROCESSING OF PERSONAL DATA

16.1. In accordance with the requirements of Law No 677 / 2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and completed, Vanelli Group is required to manage safely and only for specified purposes, the personal data you provide us with.

16.2. The purpose of data collection is: to inform customers / buyers about the situation of their account, to inform buyers about the evolution and status of orders, to assess the goods and services offered, commercial activity, to promote goods and services, marketing, advertising, media, administrative, development, market research, statistics, sales tracking and monitoring and customer / buyer behaviour.

16.3. By completing the data in the account and / or order creation form, the buyer shall declare and accept unconditionally that his personal data are included in the Vanelli Group database and shall give his express and unequivocal consent that all such personal data shall be stored, used and processed unlimited territorial and / or temporary by Vanelli Group and their affiliates and collaborators for the conduct and / or conduct of Vanelli Group and their affiliates and collaborators of activities such as, but without limitation to, commercial activities, promotion of products and services, marketing, media, administrative, development, research, market, monitoring and consumer sales, and sales. The buyer shall also give express and unequivocal consent that such personal data may be transferred (transferred) by Vanelli Group to both its affiliates and to another entity in the country or abroad.

16.4. By reading the document you have taken note that you are guaranteed the rights provided for by the law, namely the right to information, the right of access to data, the right of intervention, the right of opposition, the right not to be subject to an individual decision, the right to justice in the event of infringement of the rights guaranteed by Law 677 / 2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data.

16.5. On the basis of a written request, dated, signed and dispatched at: Henri Coanda 28, Letcani, jud.Iași, Romania, you can apply for a year free to be confirmed that personal data are processed or not.

16.6. On the basis of a written request, dated, signed and dispatched at: Str. Henri Coanda 28, Letcani, jud.Iași, Romania, you can exercise your right to intervene on data, as appropriate:

16.6.1. Corrigendum, updating, blocking or erasing data the processing of which is not in accordance with Law 677 / 2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, in particular incomplete or inaccurate data;

16.6.2. Conversion into anonymous data of data the processing of which is not in accordance with Law 677 / 2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data;

16.6.3. Notification to third parties to whom the data have been disclosed, if this notification does not prove impossible or does not involve a disproportionate effort to the legitimate interest that could be harmed.

16.7. Vanelli Group may also provide personal buyer data to other companies with which it is in partnership relations, but only on the basis of a confidentiality commitment from them, ensuring that such data are kept safe and that the provision of such personal information is made in accordance with the legislation in force, as follows: marketing, courier, payment / bank, telemarketing or other services providers, provided by companies with whom we can develop common market supply programmes for our goods and services, insurers.

16.8. The personal information of the purchaser may also be provided to the Public Prosecutor’s Office, the Police, the courts and other competent bodies of the State, on the basis and within the limits of the legal provisions and following expressly requested.

  1. MAJOR FORCE

17.1 None of the parties shall be liable for failure to fulfil their contractual obligations, if such a failure to perform in due time and / or in due course, in whole or in part is due to a force majeure event. Force majeure is the unpredictable event, outside the control of the parties and cannot be avoided.

17.2 If within 15 (15) days from the date of its occurrence the event does not cease, each Party shall be entitled to notify the other Party of the termination of the contract without any of them being able to claim any other damage to its interests.

  1. APPLICABLE LAW – JURISDICTION

This contract is subject to Romanian law. Any disputes arising between Vanelli Group and customers / buyers will be settled amicably or, if this is not possible, disputes will be settled by the competent Romanian courts of Iași Municipality.